This Privacy Policy describes how Thegrandbelmore handles personal data in connection with hotel and venue operations at Kinkerstraat 45, 1053 BM Amsterdam, Netherlands. We operate as a physical casino hotel; gaming and guest services are delivered on-site by trained personnel. This policy outlines what information we collect, how it is used, how it may be shared, and the measures we take to protect it. We observe applicable Dutch and EU standards, including principles of lawfulness, fairness, and transparency.
Data we collect. We may collect identification data, contact details, reservation information, payment confirmations processed on-site, and preferences you share with our team. For gaming areas, identity verification and age checks apply; documentation may be requested to confirm eligibility (18+). We may also collect CCTV footage for security, fraud prevention, and incident investigation, in line with venue safety requirements.
How data is used. Data supports hospitality services, access control, security operations, and communications you request. For example, we use contact details to confirm room availability by phone or to respond to inquiries; we use identity data to manage lawful access to gaming areas. We may analyze aggregated activity to improve guest flow, service quality, and compliance. Marketing communications are sent only where permitted; you can opt out using the instructions provided in the message or by contacting us directly.
Sharing and disclosure. We may share data with trusted providers supporting hotel operations, security, IT infrastructure, or regulatory requests. These parties are engaged under appropriate safeguards and process data based on our instructions or legal obligations. We may disclose information to authorities where required by law or to protect vital interests, safety, and property within the venue.
Data retention. We retain data for periods required to deliver services, fulfill legal and tax obligations, and support security. Retention schedules differ by record type, such as reservation records, payment confirmations, and security logs. When data is *** longer needed for stated purposes, it is deleted or anonymized using established procedures.
Security. We apply technical and organizational measures appropriate to risk, including controlled access, staff training, and physical safeguards. CCTV operates in specific areas with signage. Staff members are instructed to limit access to information to those who require it to perform assigned tasks. Guests are encouraged to protect documents and valuables; safes are available subject to availability and posted rules.
Your rights. Subject to applicable law, you may request access, correction, deletion, or restriction of processing, and you may object to certain uses. Where consent is the basis of processing, you may withdraw consent at any time without affecting prior lawful processing. Requests can be made in person at reception or via the contact information below. We will respond within reasonable timeframes consistent with legal requirements.
Cookies and website use. Our website may use essential cookies and limited analytics to support performance and basic functionality. Cookie choices are presented via the on-page banner. You can adjust your preferences using browser settings or by revisiting the banner controls when available. Links within our site refer to internal resources; they do not imply transfer of personal data to external advertisers for gaming services.
Minors and eligibility. Gaming areas are intended for adults (18+) only. Age is checked at entry and access is refused where eligibility cannot be established. Marketing, imagery, and on-site materials are designed for adult audiences and avoid youth-oriented themes.
International transfers. If service providers operate across borders, safeguards such as contractual clauses and risk assessments help protect data. We select partners carefully and review their measures to align with our standards and applicable law.
Contact. For privacy questions or rights requests, please contact Thegrandbelmore at Kinkerstraat 45, 1053 BM Amsterdam, Netherlands, call + (31) 208 594-71-63, or email Thegrandbelmore@outlook.com. If you believe your data protection rights were not addressed, you may lodge a complaint with the Dutch Data Protection Authority.
Updates. We may update this policy to reflect operational or legal changes. Material updates will be indicated by a revised date at the top of this page. Continued use of our services following updates indicates acknowledgment of the revised policy.
