18+Access to gaming restricted to adults (18+). Gaming on premises only.

Legal & Regulatory Overview

This page outlines Thegrandbelmore policies and compliance relevant to operations in the Netherlands (NLD). It covers licensing, player protection, data processing and how to raise a complaint or dispute.

For privacy specifics see Privacy Policy. For direct assistance call + (31) 208 594-71-63.

Licensing & Oversight

Thegrandbelmore operates in accordance with Dutch gambling law and oversight by the Kansspelautoriteit (KSA). Licensed activities occur on site only. We comply with CRUKS self-exclusion requirements.

Regulator: Kansspelautoriteit (KSA). Relevant registers and standards apply to all gaming services.

Age & Identification

Minimum age for entry and play: 18 years
ID and age verification required prior to gaming access
Self-exclusion entries are honored per Dutch registers

Responsible Gambling & Player Protection

We promote safe play and provide tools for control and support. Guests can request temporary or permanent exclusion, spending limits and account breaks. We participate in the Dutch self-exclusion system (CRUKS) for eligible individuals.

Self-exclusion procedures aligned with CRUKS
Signposting to local support services and counseling
Staff trained to identify and assist guests with problem gambling

Immediate help

If you or someone you know needs support, contact local help lines or visit the Kansspelautoriteit website for resources.

Data Processing & Privacy

Personal data collection and processing are handled according to applicable Dutch and EU law. Details on lawful bases, retention and rights of data subjects are available in our Privacy Policy.

We implement technical and organizational measures to protect data and cooperate with supervisory authorities upon request.

Data controller

Thegrandbelmore, Kinkerstraat 45, 1053 BM Amsterdam

Email: Thegrandbelmore@outlook.com

Complaints, Disputes & Resolution

We aim to resolve concerns promptly. The steps below describe how to raise an issue and the escalation path under Dutch consumer protection and dispute mechanisms.

Submit your complaint in writing to guest services or by email to Thegrandbelmore@outlook.com. Include booking details, dates and supporting evidence where applicable.

We acknowledge receipt within seven calendar days and provide a substantive reply within 30 days where possible. Complex matters may require additional time with notification.

If resolution is not reached, you may refer the matter to a recognized dispute resolution body in the Netherlands or the EU Online Dispute Resolution (ODR) platform for cross-border consumer disputes.

Terms Summary & Liability

Full terms and conditions govern bookings, stays and gaming on premises. Key points:

Guests must comply with venue rules and staff instructions
Management reserves the right to deny access for safety, security or regulatory reasons
Liability for personal items and losses is limited as set out in full terms

For full terms request a copy at reception or consult posted notices within the property.

Additional Information

Third parties & links

Links to external sites are provided for convenience. We are not liable for external content. Official regulator information is available from Kansspelautoriteit.

Updates to this page

Legal notices are maintained in line with applicable law. Material changes will be published here with an effective date.